FAQs

We consider ourselves a one-stop shop for business essentials. Tennessee Office Supply offers a comprehensive range of products to keep your operations running efficiently, including general office supplies, paper products, janitorial and break room items, office furniture, custom printing services, ink and toner, and business machines. We also provide professional furniture design and installation services. With nearly 60,000 products available, we can fulfill most orders with next-day delivery across the nation.

While we can't pinpoint exactly how we achieve this, our clients consistently report that our prices match or beat those of our largest competitors. We believe this is possible because we don't invest millions in national advertising campaigns or maintain expensive retail locations. Our lower overhead allows us to pass significant savings directly to you. Additionally, we purchase from many of the same suppliers that major national retailers use.

If you're a new client, we suggest sharing a list of your frequently ordered items with your account representative. Your representative can provide special pricing on those products that's typically lower than our standard rates. For larger purchases like furniture or equipment that you encounter later, please remember that all our prices are negotiable. Don't consider the standard online pricing as final. We're committed to providing you with every reason to shop locally and will gladly match competitor pricing.

When you support a local business, the revenue generated stays within the community where that business is headquartered. This creates a positive economic cycle, generating additional sales tax revenue and supporting other local businesses. Tennessee Office Supply is based in Johnson City, TN. Over the years, most of our competitors have been acquired by larger corporations, leaving very few locally owned office supply companies in Northeast Tennessee. We're proud to be one of them. The choice is yours—which community would you like to support?

We accept Visa, MasterCard, and American Express. We're also pleased to establish commercial accounts with Net 30 day terms once approved. Our flexible billing options are designed to save you time and effort. For local clients, our drivers provide an invoice copy with each delivery, and we request payment in full within 30 days. Credit card payments must be processed when the order is placed and cannot be applied to orders that have already been invoiced.

Please contact your account representative or reach out to us right away. While we work hard to maintain competitive pricing across our inventory, we carry close to 100,000 items, which makes it challenging to ensure every single product has the lowest possible price at all times. Your representative can add items to your account with locked-in pricing, so that rate will apply whether you order online or through another method, and it will remain in effect until we notify you of any changes.

If the product isn't a special order, was purchased within the past 30 days, and remains in its original packaging, you may return it without incurring a restocking fee. Simply attach a copy of your invoice to the product and return it with our driver. We'll issue a credit to your account for that item. Specific products, such as toner cartridges, typically come with a one-year warranty and can be returned without penalty if they're defective.

Place your order in whatever way works best for you. We accept orders online, by phone, through our phone app, in person, or through any other method you prefer. We've even processed orders written on napkins.

We offer competitive pricing, exceptional service, advanced technology, maximum flexibility, and most importantly, we're a local business. These factors combine to make Tennessee Office Supply your ideal business partner.